Are you looking to launch or advance your career in the healthcare industry while showcasing your stellar communication skills? EVERSANA is offering a golden opportunity for freshers and experienced professionals alike through its Walk-In Drive for the role of Analyst – International Healthcare Voice Process. This is your chance to be part of a globally recognized organization that drives meaningful impact in the healthcare domain.
About EVERSANA
EVERSANA is a leading provider of global commercial services to the life sciences industry. With a mission to advance life sciences for a healthier world, EVERSANA offers integrated solutions spanning regulatory, market access, patient support, and more. Joining EVERSANA means contributing to a company that is transforming the healthcare landscape with a strong commitment to excellence and innovation.
Job Role: Analyst – International Healthcare Voice Process
Requirements:
Experience: 0 to 4 years (Freshers are welcome!)
Location: Pune (Work from Office)
Shift Timings: US Shifts (Night Shift), 5 days a week
(Applicants should be open to working on weekends – Saturday and Sunday)
Employment Type: Full-time
Language Proficiency:
- Excellent English communication skills (both verbal and written) are mandatory
- Spanish language skills are a plus
Key Responsibilities:
As an Analyst in the International Healthcare Voice Process, your role will revolve around delivering high-quality customer support and ensuring smooth communication between patients, healthcare providers, and internal departments.
📞 Call Handling: Manage both inbound and outbound calls related to healthcare services, ensuring clarity and professionalism.
🤝 Customer Service: Address queries, concerns, and complaints with empathy and efficiency, ensuring a great customer experience.
🧾 Documentation: Accurately record all interactions using internal CRM systems for tracking and quality assurance.
🛡️ Compliance: Ensure adherence to HIPAA regulations and company policies regarding patient data confidentiality.
🏢 Collaboration: Work closely with internal teams to resolve customer issues quickly and effectively.
📊 Performance Metrics: Achieve defined goals such as:
- Call quality
- Average Handling Time (AHT)
- First Call Resolution (FCR)
🔁 Issue Resolution: Follow up on unresolved issues to ensure they are closed promptly.
Who Should Apply?
This opportunity is ideal for:
- Fresh graduates looking to begin their corporate journey in the healthcare support space.
- Professionals with up to 4 years of experience in customer service or BPOs.
- Individuals with a strong command of English and a desire to work in night shifts.
- Candidates who are passionate about helping others and can handle healthcare-related conversations with sensitivity.
Walk-In Drive Details:
- 🕒 Timing: 11:00 AM – 1:00 PM
- 📅 Date: 27 June, Friday
- 📌 Venue:
EVERSANA, AP81, 7th Floor, Wing B, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra 411036
Make sure to carry your updated resume, valid ID proof, and be prepared for an on-the-spot interview process.
Why Join EVERSANA?
- Opportunity to work in a dynamic, fast-paced global healthcare environment.
- Comprehensive training to build your skills and knowledge.
- Exposure to international healthcare communication standards.
- A supportive team environment that values growth and development.
Final Thoughts
This role at EVERSANA is more than just a job – it’s a stepping stone into the healthcare industry. If you possess the right communication skills and a willingness to work in a challenging yet rewarding environment, don’t miss this opportunity.
Mark your calendars, polish your resume, and walk in with confidence on 27th June. Your future at EVERSANA could begin with this step!