📌 Job Role: Associate – Triage Data Surveillance Specialist
📍 Location: Gurugram, India
🕒 Job Type: Full-time
🎓 Education: Bachelor’s / Graduation / Equivalent
📅 Application Deadline: October 5, 2025
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. With the power of AI, data, and digital innovation, we are transforming industries worldwide. Our AI Gigafactory—an industry-first accelerator—is just one example of how we deliver breakthrough solutions that help enterprises work smarter, grow faster, and transform at scale.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your opportunity.
About Genpact
Genpact (NYSE: G) is a global professional services and advanced technology company delivering lasting value for leading enterprises. With 140,000+ bold thinkers, we combine business knowledge, operational excellence, and cutting-edge digital solutions to help companies stay ahead.
Know more: genpact.com | LinkedIn | YouTube
Role Overview
As an Associate – Triage Data Surveillance Specialist, you will be responsible for:
- Evaluating discovery reports for all medical devices distributed by our client.
- Generating FUC (Final Universal Code) and determining if investigations are required.
- Classifying and closing complaints by integrating data into the ETQ Database.
This role is critical for ensuring compliance, safety, and quality in the medical device sector.
Key Responsibilities
Interaction:
- Work with end customers, indirect customers, and internal stakeholders.
- Collaborate with Ops leads to design and implement Value Generating (VG) roadmaps.
Activity:
- Perform technical analysis and evaluate reported problems.
- Assess patient safety implications and determine the severity of issues.
- Enter findings into ERP tools (ETQ system).
- Make final decisions by classifying issues into tiers.
- Interact with field engineers and technicians to gather detailed insights.
- Support employee training on complaint processes and regulatory requirements.
- Prepare for audits by explaining complaint files.
- Ensure closure and completeness of complaint records.
Qualifications
Minimum Requirements:
- Bachelor’s Degree (preferably in Engineering or similar).
- Strong decision-making and critical thinking skills.
- High attention to detail and accuracy.
- Good communication and investigative skills.
- Background in Quality Assurance or Medical Devices (advantageous).
- Experience in technical support or SQE roles.
Preferred Qualifications:
- Motivation and agility to learn new skills quickly.
- Ability to work under time pressure.
- Technical education/background preferred.
- Previous experience as repair service technician, inspector, or similar.
- Multilingual skills (English, Spanish, Russian, Czech, Japanese) will be an advantage.
Why Join Genpact?
- Be a Transformation Leader – Work at the cutting edge of AI, automation, and digital innovation.
- Make an Impact – Solve global business challenges that truly matter.
- Accelerate Your Career – Gain hands-on experience, mentorship, and continuous learning opportunities.
- Work with the Best – Join a global network of 140,000+ problem-solvers.
- Thrive in a Values-Driven Culture – Courage, curiosity, integrity, and inclusion fuel progress here.
At Genpact, your career moves in only one direction: Up.
Equal Opportunity Statement
Genpact is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.
⚠️ Fraud Alert: Genpact never charges fees for job applications. Beware of scams involving “starter kits,” payments, or equipment purchases.
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If you’re ready to be part of a future-focused, innovation-driven workplace, apply today for the Associate – Triage Data Surveillance Specialist role at Genpact.
Job Posting Date: September 5, 2025
Closing Date: October 5, 2025
✨ Let’s build tomorrow, together.